Global Insta-Chat is your own personal international customer service, tech support, and global communicator compatible with almost all devices from smartphones to desktops. Using Global Insta-Chat on your website reduces repetitive call volume while providing even more personalized service. Recruiters chat globally across languages and teachers tutor multiple students simultaneously. Global Insta-Chat empowers hotels and conference facilities to provide enriched concierge services in multiple languages from anywhere, anytime.
Drop the Global Insta-Chat icon or a link to the chatbox onto your website. Visitors click to open a text chat with you from anywhere in any language. If you are offline, Global Insta-Chat will follow and ping your mobile devices, then display a complete and full version of the software on your tablet or smartphone.
1) Basic Global Insta-Chat for Customer Service
A click on the chat icon brings up a chat box. The chat box can be attractive and creative, more personal to you and your visitor. The user types a question into the box, and you answer. The box can contain pictures, subtitled movies, audio, and vary with the page and your answer. If the question is not typed in your language, it will be translated for you, and your answer will be translated back for the user on reply. Compatible with desktop, tablet, text messaging, and smartphone.
2) Professional Chat
For both Customer Service and Technical Support, the professional version of Global Insta-Chat contains major features not available elsewhere including multi-language and multi-media. The software is easy to use and versatile, with nothing to download or install. Agents can be located anywhere and the support software will follow them from one device to another.
Global Insta-Chat offers features beyond the norm such as the ability to attach images, movies, and media to every conversation as explanatory materials or simply as advertising.
Global Insta-Chat crosses language barriers. As the agent types in his/her language, and the customer receives the chat in their language. Selecting “Voice” will play a translated voice in their language using cutting-edge computerized voices (similar to Apple’s Siri). A chat can be transferred at a click to another agent, and all of the history goes with it – but more! – if the new agent speaks a different language, that history will be translated into his or her language.